MOST FREQUENTLY ASKED QUESTIONS

We will be pleased to answer any questions you might have at contact@raydazzle.com, Or info@raydazzle.co.uk or you can also use our contact form (here). We speak English.

Just log in in “My account” by entering your email address and your password, in order to modify the information of your account.

If you forgot your password, go to “My account” and click on “Forgotten password”. Then, we will send you a new password at your email address.

You can contact us at sales@raydazzle.com We can satisfy your request, only if your order is not yet prepared and shipped.

How can I know that my order has been taken into account?
A confirmation of your order will be sent per email. Please check your spam folder if you do not receive any email.

How can I obtain an advice or more information about a product?
You could find a complete description of the products on this website. If you would like to have supplementary information, or if you need any advice regarding the choice or the use of a product, you can contact us per email at info@raydazzle.com. Or call +44 (0) 20 3302 3391 You will get an answer as soon as possible.

Other questions

How do I use a Gift Card?
Simply enter your voucher code either in the “Coupon Code or Gift Card” field on the Cart page, or in the “Have a Coupon Code or Gift Card” field at Checkout before finishing the order.

Why is it advantageous for you to use the “in advance payment method”?
In the case you chose the “in advance payment method”, you get 3% rebate on the total amount of your order (excluding shipping costs if applicable).

What are the possible payment methods?
You have the choice between several payment methods, Visa, American Express, Mastercard, “in advance payment” (bank transfer).
For the orders delivered outside of UK, only the “in advance payment” (bank transfer) is possible after contacting us.

When will my order be shipped?
We are doing our best to treat your order and to send it, as soon as possible. The maximum deadline for order processing is about 48 hours after the placement of the order (excluding Saturdays, Sundays, free days, and possible holidays indicated on our website). In the case you have chosen the “in advance payment method”, the order is send within 24 hours after the receiving of the payment.

What are the delivery areas?
RayDazzle (UK) Ltd delivers in for free only in the UK for orders equaling to 100 Pounds. To know the delivery conditions for the rest of the world, please contact us at info@raydazzle.com
+44 (0)20 3302 3391

If you realize that you made a mistake in your order, and that your order had been already prepared and shipped, you have 7 days to inform us and to return us the non-desired products. It is essential that the returned products have to be in their original state (packaging, accessories, instructions), non-used, and still sealed. The return costs are at your expense. After receipt of the products, RayDazzle (UK) Ltd will refund the customer (excluding shipping costs).