When will my order be dispatched?

Orders placed will be processed and dispatched within 12 - 48 hours, with the exception of extremely busy periods such as Black Friday/Cyber Monday and suchlike. During these times dispatch may take longer. 

No orders are picked up over the weekend or on public holidays. You will receive confirmation as soon as your delivery has been dispatched by email or sms.

How much will delivery cost? How long will it take?

Packages cost – £2.99 per package by courier 

International tracked and signed DHL/Royal Mail are worked out on an individual basis and take approximately 5-7 Working Days after dispatch.

Please note that Ray Dazzle is not responsible for re-deliveries or missed parcels. We are not accountable for any communication made between the customer and courier. If a parcel is returned to us after failed delivery attempts, a re-delivery charge will be payable by the customer. Alternatively, a refund will be offered minus the original delivery charge.

Where do you ship to?

We currently ship to the UK and Ireland.

Please contact us for shipping requests to mainland Europe, USA or further afield.

Can I collect my order?

No, we are an online store only. Products can only be bought through our website and shipped via our couriers.

Customs charges and additional fees?

Goods shipped internationally are subject to customs charges and fees, dependent on the contents and value, which the recipient will be required to pay prior to the parcel being released. The customs authorities in the destination country will determine whether charges are due. The applicable threshold will vary from country to country. 

We cannot advise as to what these charges may be, whether they are applicable or how long it will take for them to be applied. However, the relevant foreign embassy or the customs administration of your country should be able to assist you with any customs related queries you may have. 

You will be able to track your parcel via the tracking number we send you, to check whether it has arrived in your country. If you experience a delay, it’s very likely being assessed by customs. Please wait for them to complete this process or contact them directly to check the status of your parcel.

What happens if I receive an incorrect product/order?

We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors may occasionally occur.

If you have received the wrong product or parcel, please send an email to info@raydazzle.com as soon as you receive your order. If you do not notify us within 14 days of your order being made, we will be unable to look into queries raised after this time.

When emailing us please ensure you’ve included the following information:

• The email address you used to place your order.
• Your order number.
• Details of the item(s) missing from your order.
• A clear picture/s of the invoice and products received.

My order arrived damaged

We pick and pack all orders with the utmost care however, occasionally damage may occur in transit.

If this occurs, please send an email to info@raydazzle.com as soon as you receive your order. If you fail to notify us within 7 days of your order being made, we will be unable to investigate any queries raised after that time.

When emailing please ensure you’ve included the following information:

• The email address you used to place your order.
• Your order number.
• Details of the item(s) damaged.
• A clear picture/s of the invoice and damaged products received.

If your order arrives with a broken box or signs of leakage please note refusing delivery and returning to the sender will delay the replacement/refund process as we are unable to complete this until the order has arrived back with us. Following the above procedure will allow us to get a replacement(s) out to you with minimal waiting time.

Can I return a product if I change my mind?

We are happy to offer a refund/exchange for an unwanted item returned within 14 days of your order being delivered to you.

Please note that all items must be returned in their original, saleable condition:

The item/s must be unopened, with all original product packaging and hygiene seals intact. We are unable to offer a refund, replacement or exchange on items that are not in this saleable condition.

Due to hygiene reasons we do not accept returns on accessories. Please note, postage on returned items cannot be refunded.

I’ve tried the product, but it doesn’t work for my hair or skin, can I return it for a full refund or exchange?

We cannot refund items that have been opened and/or used. Although we have absolute confidence in our products and people testify to obtaining positive results with continued use, we understand that not all products work for all hair or skin types. Therefore, we can’t guarantee they will be effective for your hair or skin type.  

However, don’t lose hope, there are various social media platforms where you can swap used products.

Receiving your refund

Once we have received your package, providing the items have been returned in their original, re-saleable condition, your refund will be issued without delay.

Your refund will be confirmed by email/sms, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this can vary depending on the bank or original payment method.

If your card has expired since placing the order, please contact us at info@raydazzle.com to make alternative arrangements.

Can I try samples of the products before I buy?

We sometimes offer samples. Please drop us a line at info@raydazzle.com to check if we have any in stock. 

Are the ingredients listed on each product correct?

We do our utmost to ensure all ingredients listed on our website are correct and up to date, however, if you have a query about our any product ingredient, please send us an email at info@raydazzle.com and will endeavour to answer any questions you may have. 

What if I have an allergic reaction to a product?

Very occasionally some people have an allergic reaction to certain ingredients within a product, particularly if they haven’t used it before.

When using a new product it is always advisable to do a test patch first. You can find further information on our site on how to do this if unsure. 

Before using a product for the first time, always read the ingredient list/available product information to check whether any of the ingredients are likely to cause you an adverse reaction.

Allergic reactions vary from customer to customer, however if you do have an allergic reaction to a product purchased from us we recommend seek medical assistance in the first instance.

Please then email info@raydazzle.com within 28 days of receiving your product with the below information:

• The product you had the reaction to.
• Type of reaction you experienced.
• How long after applying the product did the allergic reaction occur.
• Did you consult a healthcare professional since having the reaction.

As a gesture of goodwill, we will refund the value of the product with a Ray Dazzle voucher, once your return has been received.

Ray Dazzle reserves the right to request a medical practitioner’s letter and/or photographic evidence of the reaction. 

Can you tell me if a product will work for my hair or skin?

Although we have a good tract record with different customers as well as a good understanding of our products, the honest answer is we can never guarantee that a certain product will definitely work for you. We can recommend a product for a hair or skin type or concern, however everyone’s hair and skin is completely unique and therefore responds differently to different products.

When will a product be back in stock?

If there’s a product you’re keen to try that isn’t in stock, drop us an email at info@raydazzle.com to be notified as soon it’s back on our shelves!

How can I pay?

We accept all major credit cards and debit cards.

Can I pay by PayPal?

Yes payment can be made via PayPal.

Can I call to pay?

We do not accept payments over the phone.

Business Enquiries

I would be interested in stocking your brand

Yes! We are always on the lookout to expand our list of stockists, please email us at info@raydazzle.com we would love to hear from you!

Would you be interested in promoting and selling our brand/products?

We are always looking for great sales people to join our team, please email us at info@raydazzle.com we would love to hear from you!